Nobody calls the plumber because they are having a good day.
"Hey, Sam! Just called to let you know the plumbing at my house is working great today! Toilets all flush, no faucets are dripping, no clogged drains...man, I have no plumbing worries what-so-ever! It's fantastic!"
Nope. That phone call doesn't happen.
People only call the plumber when they have a problem. They are already stressed - if not outright angry - before the plumber even picks up the call.
This evening, I am supposed to give a presentation about home education for a group meeting at the Obion County Public Library in Union City, Tennessee.
Getting visuals off my laptop and onto the screen at the front of the meeting room - the thought scares the willies out of me.
Thankfully, there is Matt.
Matt is the tech coordinator at the library. Matt and I worked together at WalMart, way back in the day. So, yeah, we have that in common - we're both members of prestigious Brotherhood of Former WalMart Employees. Simpatico.
Matt is tech savvy. And he's patient. And although I am shamefully ignorant when it comes to computer-related technology, Matt doesn't make me feel stupid. Matt may be rolling his eyes inside his mind, but I don't see a hint of eye rolling when I look up and ask him yet another silly question. "Now, where did you say this cord goes?" "Whoa, what happened to my image?! Why did it just disappear like that?!" "Does this thing have a reverse gear?"
Technology - as in computers and projectors and interwebs and clicky mouse thingys - technology is rather like plumbing: it's one of those things that's easy to take for granted, until it doesn't do what you expect it to do. Then suddenly, a happy stroll through a slide show turns into a code red emergency, complete with wailing sirens and strobe lights (at least that's what it feels/looks like inside my freaked out brain).
Today's post is simply to say...
THANK YOU, MATT. Thank you, Matt the Tech Guy, for all the tedious, behind-the-scenes work you do to make the magic of technology work beautifully for tech-challenged people like me.
Thanks to you, Matt, I am going into this evening's presentation with no worries what-so-ever, and it feels fantastic!
1 month ago